Contact Us
Have questions, feedback, or need technical support? We're here to help you get the most out of Editobox's free online tools.
Email Support
24-48 hour response time for all inquiries
Response Time
Most queries answered within 1 business day
Support Hours
Monday-Friday, 9 AM - 6 PM IST
Support Guidelines
Reporting Bugs
When reporting bugs, please include: browser type and version, steps to reproduce the issue, expected vs actual behavior, and screenshots if applicable. This helps us resolve issues faster.
Feature Requests
Have an idea for a new tool or feature? We'd love to hear it! Describe the feature, explain the problem it solves, and share how you would use it. Popular requests are prioritized in our roadmap.
Technical Support
For technical issues with our tools, describe which tool you're using, what you're trying to do, the file format and size, and any error messages. Our team will guide you through troubleshooting steps.
Frequently Asked Questions
How quickly will I get a response?
We aim to respond to all inquiries within 24-48 hours during business days. Complex technical issues may take longer to investigate, but we'll acknowledge your message promptly and keep you updated.
Which email should I use for different types of inquiries?
Use the contact form above for all inquiries—it automatically routes to the right team based on your message type. For urgent security issues, mention "SECURITY" in the subject line for priority handling.
Do you offer phone or live chat support?
Currently, we provide support through email and our contact form to ensure detailed responses and proper documentation. This allows us to provide better quality assistance and maintain records for follow-ups.
Can I request new features or tools?
Absolutely! We actively consider user feedback when planning new features. Submit your ideas through the contact form, and we'll evaluate them based on user demand, technical feasibility, and alignment with our product vision.
How do I report a security vulnerability?
For security issues, please use the contact form and include "SECURITY VULNERABILITY" in your message. Do not publicly disclose security issues. We take security seriously and will respond to verified reports within 24 hours.
What's the best way to get help with using a tool?
Each tool page includes a detailed "How to Use" section and FAQ. Check those first for quick answers. If you still need help, contact us with specific details about what you're trying to accomplish and where you're stuck.
Do you provide support for business or enterprise use?
Our tools are free for personal and commercial use. For high-volume business needs or custom solutions, contact us to discuss your requirements and we'll explore how we can help.
Can I suggest partnerships or collaborations?
We're open to partnerships that add value to our users. Use the contact form to share your proposal, including details about your organization and how the collaboration would benefit our community.
How do I delete my data or account information?
Most of our tools process files client-side (in your browser) without uploading data to servers. We don't create user accounts, so there's no account data to delete. For privacy inquiries, reference our Privacy Policy or contact us directly.
What information should I include when reporting a bug?
Include: (1) Which tool you're using, (2) Browser and version, (3) Operating system, (4) Steps to reproduce the bug, (5) What you expected to happen, (6) What actually happened, (7) Screenshots or error messages. Detailed reports help us fix issues faster.
About Editobox
Editobox provides free, privacy-first online tools for image editing, PDF manipulation, and utility functions. We're committed to delivering fast, secure, and user-friendly tools that work directly in your browser without unnecessary uploads or account requirements.
Email: [email protected]